Company Response Review Report Review
Raised originally quoted price after being late at pick up

J S Submitted this review about Ship a Car Direct
Review made Live: 3/3/2018 12:20:00 PM
When I was looking for a car shipping company Ship-A-Car Direct had hundreds of positive reviews, so before placing an order I confirmed twice to make sure that the price is final and there will be no surprises down the road. After my car was already being picked up for a shipment one week late I was told I need to pay extra $50 because they can't find a carrier at original quoted price. You would think if you are doing shipping for a living you should tailor those variations into your quote ahead of time, right?

2nd - after they finally assigned a carrier, I spoke to 4 different people to confirm the day and time of pick up and it seems that dispatcher NEVER contacted a driver about it, he attempted to come in the morning after I left to work because the dispatcher said " driver is unavailable in the morning and will come after 6pm", but later they called in the afternoon and said that now the driver can't come in the evening and it put another day of delay picking up my vehicle.

Overall it was all messy, full of miscommunications and misleading information about "oh yeah, we WILL change your quoted price but we won't tell you about it but after the fact you'll see it".

The only positive thing about this whole experience - my vehicle was delivered 1 day earlier than estimated date was and there was no damage. But most likely I will look for a different broker to ship my next vehicle who actually hold their written promises.
Shipment Details
Origin State:
Oregon
Pickup:
Late
Destination State:
Virginia
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
632529
Quote or Order Cost:
$1100

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/28/2018 12:59:00 PM
Our apologies you were not satisfied with our service. We don’t guarantee dates, and always recommend having a back up plan when scheduling things because in the transport industry delays do happen. Our quotes are just that, they are estimates of what it will take for you to move your car. We cannot predict beforehand the exact price it a carrier wants 100% of the time unfortunately. There are instances where we need to bump the price for the carrier to pick-up your route. Upon checking on your order, the carrier pay was $900. We covered $25 of the bump for the carrier, you were only charged $200 out of the $225 Ship A Car Direct fee. We are sorry for the confusions and any inconvenience. Please know that we appreciate your feedback. Glad to know that your vehicle has been delivered safe and sound.