Company Response Review Report Review
Motorcycle Transport

James Submitted this review about Sonic Auto Transportation
Review made Live: 5/7/2021 5:07:00 PM
I contacted Sonic through the internet by posting a RFQ to move a V92C Victory motorcycle from Wytheville, Virginia to Cooper City, Florida offering very flexible shipping dates and conditions. Sonic responded with a quote in the lower range for an open transport and based on reviews and a conversation with Wendy I contracted them to move my bike. Pickup was to be on 5/5 but they texted me and asked if the could move it up a day, which I agreed to do. I alerted the shop that had the bike and told them to be ready. No one showed nor was there any communication from Sonic or the driver Daniel. Did get an email the next morning saying they would definitely be there that afternoon and I passed that info on to the shop. Received a text from Daniel saying he was on the way, that he had one pickup in front of mine, Late that afternoon I got a text from Daniel claiming he lost his other shipment and he had to cancel mine as a result followed by an email from Wendy. She promised me she would find a new driver in 30 minutes. An hour and a half later she got back to me with a quote for more than twice the original amount and offer a whole $50 assist still leaving the price more than double. Stay far far away from these less than reputable people. Bait and switch masters !
Shipment Details
Origin:
Wytheville, Virginia 23482
Pickup:
Never
Destination:
Cooper City, Florida 33328
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
181870-XL
Quote or Order Cost:
$310

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 5/10/2021 2:03:00 PM
Dear James, We apologize for causing such a terrible inconvenience! Unfortunately, some things we just cannot foresee. We have reviewed your order in our system and have to state, that the driver that we offered you was the only available driver on the route to accept the job. We do not reject our responsibility and will definitely look into this. Thanks for bringing this to our attention.