We at Specialty Mobile are a broker and a carrier. In this particular move we did contract a carrier to move this customer’s vehicle. As a general rule the deposit (a down payment on the move) is charged when the order is placed and the remaining balance is paid directly to the carrier in the form of cash, certified check or money order. If ever a customer would like a receipt of the deposit charge all they have to do is ask and we will mail or fax that information to the customer for their records. We did not merely charge a deposit. There are processes involved in assuring licensing, operating authority, permits and insurance coverage. This process takes time and involves expenses the customer is not even aware of. Sadly if this process is omitted, total loss of your vehicle is at risk. Our number one priority is a safe and secure move, which did indeed happen in the anticipated time frame. We do apologize if the carrier was delayed and inconvenienced this customer. Amy/Specialty Mobile