Company Response Review Report Review
communication?

Samantha Submitted this review about Streamline Auto Transport
Review made Live: 8/29/2005 5:37:00 PM
As everyone has said, Joanne is absolutely lovely. My issue with this experience is that the actual transporter was horrible with communicating with both Streamline and me. This unfortunately has to reflect on my review of Streamline because they claim to screen transporters very carefully. The people who were sending my car got a call to make sure the car had been picked up a week before the car was actually picked up. I called the trucking company several times en route to find out eta with no response. The car arrived after about 10 days (2 weeks and 10 days after my available pick up date) and the driver told me he could bring it in the morning. 8am I asked? He said no, 10am (could hear lots of people in the background...) and when I said I had to be at work he said he would call me back to let me know. NO call back. No responses for 3 days even after many phone messages. Finally reached the dispatcher who arranged for it to be dropped off at 5pm. My husband came home early from work. No car. They called at 5:30 and said they would be there in 15 min. Half an hour later called again- truck is "broken" and it would be there in the morning. It finally arrived. Very dirty but otherwise in great shape. We paid cash and were given no receipt. Odd overall. Not sure that anyone could do better unless they had their own trucks....a choice I might make next time. Streamline called to say our car was on the way after it had already arrived. And followed up a week later to ask if we received it ok. Yes, we did. Thank you.
Shipment Details
Origin State:
Connecticut
Pickup:
Not Provided
Destination State:
Oregon
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Joanne
Quote or Order Cost:
$1150

Company Response
Joanne Harvey from Streamline Auto Transport Submitted this response.
Response Date: 8/29/2005 5:37:00 PM
First of all Streamline wants to thank you for your separating your review. We want to make a point in regards our contract item #12. We arrange for the ransportaton of your vehicle. Once a vehicle is assigned to a carrier our responsibility ends. Most carriers do not appreciate the many calls from customers and brokers while in route as it becomes a safty issue. We also need to understand that there are many variables in route. So the carriers all need time windows and many times they are in no service areas. We do like to make contact to see how things went even if it is late. We deal with dozens of customers and carriers and all different issues. The carrier needed to give you a receipt. Thank you for your honest review. Streamline invites realistic reviews.