Company Response Review Report Review
I will NEVER recommend this company!

Sonia Submitted this review about Universal Transport Services Inc.
Review made Live: 9/4/2013 6:53:00 PM
I called this company on August 29, 2013 to schedule a pickup of my vehicle at Hedgesville, WV for transport to Pensacola, Florida. After 7 days of calling, they were not able to find a carrier. Which I thought was bad business from the start. Every time I called, they promised to return my call regarding carrier information. Needless to say, the call never came. After several calls to them, they became very rude. Especially a person named Xavier. He even hung up the phone on me when I tried to tell him that Pensacola, Florida is not near Interstate 95. This company is a rip off. All they seem to be interested in is their deposit. After 1 week, I cancelled my order and requested a refund. I immediately called my bank to ensure the refund transaction from them will be made without delay. Another carrier immediately scheduled the pickup and guaranteed a delivery date. NEVER will I recommend this company to anyone.
Shipment Details
Origin State:
West Virginia
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
X3636423
Quote or Order Cost:
$675

Company Response
Lourdes Mederos from Universal Transport Services Inc. Submitted this response.
Response Date: 9/4/2013 7:17:00 PM
Per contract, that this customer signed and acknowledged that she read, she was well aware that we allow a 10 business day window in regards to transport. Just because another broker promised a pickup date doesn't mean that it will be picked up. Also, calling MULTIPLE times a day EVERYDAY, consistently arguing with our staff, prohibits our ability to effectively work on your order. Our customer service department not only spoke with her multiple times but called her back twice in one day. We understand the stress and frustration that some people may feel when they call a very busy establishment, however please keep in mind people react to the way that they are spoken to. We wish this customer the best of luck in getting her transport and anyone else that tries to help her.