Company Response
George from
VIP Auto Transportation Inc. Submitted this response.
Response Date: 1/15/2008 10:18:00 AM
This customer probably booked his order with several people and then decided to go with the cheapest one, he never bothered to call or send an email to cancel the order. As far as the window of time of pickup was 7 days, and this was explained to him at inception. We also never hold ourselves out to be a trucking company, as outline in our contract terms and conditions.
As far as giving us a deposit to hold the quote, if we take the deposit that is to book the order.