Review Report Review
Damaged Two Like-New Cars / It's been almost 6 months, still avoiding our claims

Sev Submitted this review about Vista Logistics
Review made Live: 11/24/2015 11:35:00 PM
Vista Logistics transported two of our like-new cars from the west to the east coast. After receiving the cars, we noticed that they were not only filthy, but damaged in several places. The first car had damage on the front bumper and the check engine light was on and the second car had a dent on the driver's door, a damaged right fog light, and a damaged right rear rim, among other damages. We didn't even bother complaining about the heavy scrapes underneath the front bumper/undercarriage of the first car, although we have pictures to prove it. We provided before and after pictures of the vehicles when they were being loaded/unloaded and all the damage is listed on the bills of lading and in our e-mails which we sent shortly after taking possession of the vehicles. We even called Vista immediately after taking possession of the vehicles about all the damage and even the check engine light. Unfortunately, it's been about 6 months now, and Vista Logistics is still failing to respond to our claims. We have called and e-mailed Vista numerous times and each time we were given the runaround. We escalated the issue to their insurance company, who is taking the position that they cannot process the claims until Vista fills out the necessary claims forms, which they have clearly refused to do. We have followed up multiple times by phone and e-mail, but enough is enough. It seems the insurance Vista carries is practically meaningless and the only way to be compensated for the damages is by taking legal action, which we plan on doing. We highly recommend car owners avoid their services.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
40576
Quote or Order Cost:
$2100

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged