Company Response Review Report Review
terrible customer service.

trang Submitted this review about Worldwide Auto Transport
Review made Live: 10/30/2008 2:14:00 PM
This place was supposed to have my car picked up on a tuesday, but didn't come until wednesday and didn't even bother to call me to come pick it up. Then when it was time for the delivery date they were late again. I called the driver and I picked up a fax, so I called the company and ask them when they were coming they said they weren't sure and they that they would call me back. Over all I would not refer a friend to this place, "do your home work first and check the bbb or reviews of each place you do your research.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Kansas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
chris
Quote or Order Cost:
$1200

Company Response
Matt Hazel from Worldwide Auto Transport Submitted this response.
Response Date: 12/28/2008 3:43:00 PM
We depend on our approved carriers to be on time and up front with there estimated times for pickup and delivery. When they run behind its a tough scenario for all to handle. This is why all times are estimates. We do operate within a 92-94% success rate within the industry. We are servicing nearly 10,000 customers a year so there will always be some issues that come up. Unfortunately, bad press is always reported first.