US auto shipping
perry
Submitted this review about
us auto shipping
Review made Live: 7/5/2022 5:13:00 PM
DO NOT USE!
These people are liars and thieves.
I contacted them (Nathan specifically) on May 2nd of 2022 to move a car from Hemet california to Lebanon oregon. My mothers house was sold on the 27th of May and we needed to be out by June 1st. I requested a pick up day of May 30th which I knew would be tough because of the holiday but Nathan said they could do it, the quote I got stated pickup of 5/29-5/30. On 5/28 I called to confirm, no answer on the phone so I left a message, got a text back saying to call his partner Ronnie. Called Ronnie, no answer and could not leave a message. May 29th, the day I hoped they would show up still have not heard anything, Called Nathan again and left a message. He texted me back again saying to call Ronnie and another offices number, I tried both and no answer. I texted Nathan back saying I got no response from either and he replied he was sure the pickup would be tomorrow, the 30th, which would still be fine. The next day, the 30th, I try calling Ronnie again and actually got through, he said the driver would be there that day and would call to confirm. By 4 o'clock still have not heard anything, called Nathan again, he texted back that Ronnie would show up and if I had the drivers phone number, I was not given the drivers phone number. He said he would call Ronnie in the morning if he did not show, the 31st would still have been acceptable, barely. Next day, the 31st, still nothing. Called Ronnie again, got through and he's all pissy and say's they will not be out for a few more days, I can't stay in a motel for a few more days with my Mom and her cat, plus pay more on my car rental. Call Nathan again and just get a text back saying how tough things are, the whole industry is backed up and nobody wants to go all the way to Oregon for just one car. Then why did he say they would a month ago?
I called another mover (Montway) who said they would be out next day. I then call Nathan and said I was going to use someone else who would be out the next day. Told him I wanted my deposit back because his guy never showed up. He responded by saying the other movers were liars and would not show up, while I was texting him the other movers called back and said they could be there in 2 hours! They showed up 2 hours later and got the car. Texted Nathan back and told him the car was gone and I would dispute the deposit with AMEX, he said I would lose since I signed an agreement, he signed the agreement too and did not fullfill it so I think I have a case. Nathan then said he would refund me since they did not do the job. Several days later I text him to ask when the refund will come back, crickets.
So, if these guys don't want to do the job, they'll still take your money, then give you the run around for days, make excuses then finally say they don't want to do it then try to blame you for breaking the contract. I would not recommend them under any circumstances!
EDIT:
A MONTH later (6/28) I get a call from some guy who says he's there to pick up the car! Really? These incompetent fools expected me to spend a month in a motel waiting for them? what a joke!
