I hired SGT transportation 1 month ago and was paying extra for an exact pickup date. The day before they still dud not have a driver, the day of still no driver, I asked to cancel and they literally [More]
SGT Auto Transport - We appreciate any honest feedback, we offer the same. As any business, we put in a lot of time, money and effort into serving our customers in order to achieve overall success for them as well as us...
Wholly UNSATISFACTORY service. My car was picked-up in NJ on Friday, 16 Aug, with delivery in CO scheduled for "3-4 calendar days." Having heard nothing by Monday afternoon, 19 Aug, I called to requ [More]
SGT Auto Transport - Dear Steve,
We sincerely apologize for the experience you've had. We understand how frustrating and worrisome this situation has been, and we deeply regret the inconvenience caused.
It's importa...
First, they increased the price by 50% after I signed their agreement, knowing that I was in a rush to get my vehicle shipped. Second, they hired a transporter that damaged my vehicle and won't stand [More]
SGT Auto Transport - Dear John,
We appreciate you reaching out and sharing your concerns with us. Your feedback is important to us, and after a thorough review, we regret to inform you that we were unable to find your ...
I chose SGT Auto Transport to move 4 classic cars in an enclosed carrier, from South Carolina to NJ in April. I was told they could not move all 4 cars in one trailer, so they would divide it into 2 [More]
SGT Auto Transport - Dear Peggy,
Thank you for sharing your detailed feedback. We apologize for the inconvenience you experienced during your car transport.
Regarding the payment discrepancy, you were advised of the...
THIS COMPANY SUCK BIG TIME...Called the…
THIS COMPANY SUCK BIG TIME...Called the company sometime in Feb 2024.Reserved a pickup date of April 12, 2024.The price of $600.00 to ship from Fla to NJ, with [More]
Pick up time was nothing more than a guess. Missed three day window and picked up on fourth day. No communication from SGT. I had to constantly call them. Driver finally showed up but didn’t speak Eng [More]
SGT Auto Transport - Thank you, Glenn, for sharing your feedback.
We regret to learn about your recent experience. However, we would like to advise that the order ID provided does not match the case described. We woul...
We were promised a 3 day window for pick up and they kept saying they were working on pick up only to have no car pick up! I called multiple times and noone could help! A mess!
SGT Auto Transport - Dear Carrie,
We sincerely apologize for the inconvenience and frustration you experienced with the pickup of your vehicle. At our company, we understand the importance of timely and reliable servi...
Beware of this company and the industry. After being quoted a "discounted price" as a return customer, they missed the 3 day pick up agreement. After several calls and chats, on day 4 I received a cal [More]
SGT Auto Transport - Dear G C Carate,
Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to advise you that we operate within an estimated pickup window, and our dispatch...
SGT AUTO TRANSPORT LOST MY BRAND NEW CAR. IT ENDED UP STOLEN.
I retained SGT for the transport of my BRAND NEW 6 figure vehicle from a dealer in California to my home in Florida.
The vehicle was pi [More]
SGT Auto Transport - Dear Howard,
We extend our sincerest apologies for the distressing situation you encountered regarding the transportation of your brand new vehicle. We understand the frustration and inconvenience ...
My experience with SGT Auto Transport was in one word: TERRIBLE
The initial quoting process was fine, and the communication was good. I booked my order with them and provided all of the necessary inf [More]
SGT Auto Transport - We sincerely apologize for the terrible experience you had. Your feedback is invaluable to us, and we take it very seriously. Rest assured, we have assigned our quality assurance manager to audit the ...
Crooks!!
They "guaranteed" me that their quoted rate of $950 would not change. On the final day of available pickup, they jumped the price to $1,120! They knew I couldn't say no.
Communication was als [More]
SGT Auto Transport - Thank you, Dustin, for sharing your feedback.
Customer satisfaction is our top priority, and we are sorry to hear that this was your experience. We would like to assure you that your feedback is ta...
I did a lot of research and ended up contracting SGT to move my car from CA to MI. 1 hour before the pickup was scheduled, they contacted me and told me that the Carrier would not do the Transport for [More]
SGT Auto Transport - Dear Ken,
Thank you for sharing your feedback, and we are sorry to hear about your experience. We operate with estimated, not guaranteed, pickup windows. To avoid potential delays, our dispatchers...
Wish I has read more reviews before hiring this company. Bait and switch is their business model.
Contracted SGT to transport a vehicle from IL to OR. They had week to arrange pick up for a 3 day pick [More]
SGT Auto Transport - Dear Matt,
Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to advise you that we operate within an estimated pickup window, and our dispatchers id...
DO NOT EVEN THINK ABOUT IT! After 4 weeks of giving me the run around and incurring over $1000 in storage fees. SGT finally called me and said they found a driver, the kicker was they wanted an additi [More]
SGT Auto Transport - Dear Ross,
Thank you for taking the time to provide your valuable feedback. We regret any inconvenience you may have experienced during your recent interaction with our service.
Please be advise...
I cannot begin to express how poor of an experience I had with SGT auto. They were 11 days late to provide a carrier, and when they did, the increased the cost from $1568 to $2159. They had no sympat [More]
SGT Auto Transport - Dear Andrew,
Thank you for sharing your feedback.
We regret to learn about your experience. It is crucial to emphasize that we provide and operate within an estimated, not guaranteed, pickup win...
12/6: Please note that the Police are now involved as said carrier has refused to deliver my BMW in the agreed upon time frame and has stopped responding to calls -- even from SGT dispatch. Upon advic [More]
SGT Auto Transport - Dear Agnes,
Thank you for providing us with your updated feedback. We sincerely apologize for the inconvenience you have experienced. We would like to assure you that our status update team closely...
SGT hired a non insured carrier to transport my vehicle across country. The carrier damaged my vehicle and would not communicate with the insurance company. They just disappeared and I was left with a [More]
SGT Auto Transport - Thank you, Steve, for sharing your feedback.
We are truly sorry to hear about your experience. We want to assure you that damage complaints are treated with the utmost seriousness, and our team is ...
Before you even consider using SGT I recommend you look here first. or here )
I had a simple transport from the Seattle area to Pensacola. Started 3 days (and many exuses) late with pickup and no [More]
SGT Auto Transport - Dear Joe,
We want to express our sincere gratitude for taking the time to share your valuable feedback with us. We deeply regret any inconvenience you may have experienced during the shipment proce...
Our car was damaged when trying to load onto the trailer. The the ramp was not adequate- the Dodge Challenger SRT got stuck and slipped. Misleading xxx
SGT Auto Transport - Thank you, Jeanette and Taylor, for sharing your feedback.
We are sorry to hear about your experience. As stipulated in point 12 of our signed terms and conditions, it is clearly stated that SGT fu...
Do not use SGT to transport your vehicle! The only thing they do proficiently is take your money. My car was six hours late, ok things happen. When the driver arrived, he was only willing to wait f [More]
SGT Auto Transport - Thank you, Marie, for your feedback.
We are sorry to learn about your experience. However, it is essential to acknowledge that the provided time frames are estimates and not guarantees, as various ...
Company was supposed to pick up my car on the 21. They said 3 day window. They kept promising me it would be done and not to worry. 21 came. Nothing from them. 22 came. Contacted the. Again and th [More]
SGT Auto Transport - Thank you, Sandra, for sharing your feedback.
We regret to learn about the experience you encountered. Our company operates with estimated pickup dates and times, which are not guaranteed. During t...
This company is not to be trusted. I contracted their services, and they promised the car would be picked up in 1-3 business days. It has been five days and nothing. They send an email and text saying [More]
SGT Auto Transport - Thank you for your comment, Miguel.
We are sorry to hear about your experience. Our company works with estimated pickup time frames, not guaranteed ones. We understand that time is valuable and we ...
SGT failed in three respects.
Their website says, “reliable service”. I was repeatedly told they will pick up my vehicle between one -three business days from first date. My car was not picked up un [More]
SGT Auto Transport - Thank you, Steve, for taking the time to share your experience with us.
We regret to hear that we were unable to meet your expectations. Our company operates with estimated, rather than guaranteed,...
Company never delivered my car to the final address. They sent it to storage 2h away after trying to deliver it 4 days early (my time window was 7-9 days as I wouldn’t be there to receive the delivery [More]
SGT Auto Transport - Dear Sophia,
Thank you for sharing your experience.
First and foremost, we extend our sincerest apologies for the situation you encountered. At our company, customer satisfaction is of the utmos...
DO NOT CONTRACT WITH SGT UNTIL READING THIS!!!!
I contracted with SGT to ship my new Ioniq 5 from Colorado to Delaware. The car was picked up a day late but that was the least of the problems. The [More]
SGT Auto Transport - Thank you for sharing your feedback with us. We apologize for the unfortunate situation you experienced with the shipment of your vehicle. We understand your frustration and would like to provide some...
