Company Response Review Report Review
Cost

Rich Submitted this review about Domestic Auto Transport
Review made Live: 3/6/2013 2:05:00 PM
Original bid was $630 vs cost of $680. Found out late in the game that it was hard to get drivers to come where we lived. A little like "bait and switch". Also felt like drivers had both me and the broker over a barrel- very independent and coersive.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3000025
Quote or Order Cost:
$680

Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 3/6/2013 3:38:00 PM
***JOCELYN MORENO 360-853-2816 jocelyn@domesticautotransport.com CALL FOR A FREE QUOTE*** **Richard, Thank you very much for taking the time out of your busy day and leaving me a review.. Although I know things happen crazy and I couldnt find a carrier to get into your hard area. I dont understand the bait and switch comment. You did have every right to decline the driver for the added amount I would never add it underneath you without your permission. You chose to accept a carrier for a different amount because he was the only one to accept it. Im sorry you felt that way. The Review should be based on my customer service alone.We were within our terms and conditions of the 1-10 business days to secure a carrier. you chose to accept the carrier, so you werent over a barrel.. We were still within our time frame. It was also delivered in 2 days where it should've taken 3 based on mileage.. thanks again RICHARD it was still a PLEASURE working with you!