Company Response Review Report Review
OverCharge $100

Suresh Kalpundi Submitted this review about New Way Moving Services
Review made Live: 9/20/2008 8:08:00 PM
As I was not too keen on the specific pickup date & delivery date, I am fine with their pickup & delivery schedule.

But the main issue was, New Way Moving services had sub-contracted the actual trasporttion of the vehicle to another vendor and this vendor demanded $100 more at the time of delivery, despite me showing the original contract. As the delivery was on Sunday, New Way services was closed & could not be contacted. I paid $100 more & took delivery in belief that I can resolve this with New Way.

I have sent numerous emails & made number of telephone calls, But no responsible person steps in to resolve. They ask you to talk to thier Customer service which is Non Existent.

I am planning to take legal action to demonstrate that they cannot take a customer for granted!!
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
421614
Quote or Order Cost:
$1025

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 9/20/2008 8:20:00 PM
Suresh first of all we appologize for the inconvienience that occured. as mention on the order for service new way moving services is a broker, we assign your order to our agent. you shouldn't pay the add'l $100, if the driver demended that you needed to wait for monday to clarify this issue with the company. we can not control all the driver, we are trying to find out with the driver what was the reason for the add'l charge but we are willing to go 1 tep forward and as a good will and refund you the $100 to your credit card eventought from our side we did everything leagly. we hopr that this action will change your mind on our services. please confirm recieving this e - mail.