Review Report Review
Beware! My nightmare continues

James Casey Submitted this review about Prime Relocation Services Inc
Review made Live: 7/2/2020 9:45:00 AM
I cant believe there are good reviews about this company. I feel like I have been scammed the whole time I've been working with them. I got 3 quotes and they were the lowest and I was hesitant to go with them, because I felt like their price was too good to be true and it was. I my day of pick up, 3 days before the closing of my home. They called me and told me that they actually needed to charge me $2K more than what they quoted me. Noting their estimator Nikolas missed things like my babies crib. I know he saw the crib because I asked him not to speak while I toured him through my babies room because my baby was sleeping. The mover said don't worry this is the highest the price could go, so I reluctantly agreed because what choice did I have I had to be moved out that day or the next. This is when Felix stepped in and told me that the person who quoted me $2K more was actual wrong and it would be an additional $1k because he missed some vehicle charge on the estimate. Again pay it or we wont deliver your stuff. They have now had my stuff for 3 weeks and were supposed to deliver last week, but when they went to pick it up from their warehouse didn't bring a big enough truck or something, it doesn't make any sense. I have been trying to get a delivery date for over a week and they cant tell me when my stuff will be coming. I cant even get a hold of Felix most the time I feel like he just dodges my phone calls. Doesn't communicate. If I didn't call him I would never here from the company. Really frustrating, I still don't know when my stuff will be arriving and I have paid them about $10,000 already. Their whole contract seems to be written to cover their scam each step of the way. Highly recommend using a more reputable company, it will likely cost you more in the end with these guys and save you the head ache of working with someone who really just doesn't care about you as a customer. I will update this post if I ever get my stuff.
Shipment Details
Origin:
Denver, Colorado
Pickup:
Late
Destination:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
FL6547115
Quote or Order Cost:
$10500