Mr. Green when you requested a quote for a Van you were not specific in that type of vehicle it was. So based on the size and weight of this oversize vehicle, Tony suggested to you that he would recommend an additional $200. You bulked at this and started complaining to Tony as how they can quote one price and suggest another one and Tony explained to you the reason for the upgrade, and remember it was only a quote not a contract. You finally accepted to pay only an additional $100 reluctantly, even though we were suggesting that this size o this van would need more money to move it. You still insisted on only going up $100. In my opinion we should have not accepted you as a customer because from the moment you set this up, you were going to be and became very difficult customer to work for and satisfy. You were calling into this office multiple times every day, one day it was counted that you called this office twelve times, insisting why your van had not been picked up and you were constantly rude to our operators, and this went day after day. And since you were calling into this office so much there was no reason to call you since we knew you would probably be calling back very soon since you were doing this everyday. Your van was not being picked up because the price was not correct and this was informed to you. You finally decided to cancel and seek another form of transportation. Your deposit has been refunded to you in full, and Mr. Green you are 100% aware of this. We apologize that we were not able to pick up your cargo Van in a timely manner, but if you would have gone with our suggested price, it would have been picked up….Richard H.