Where do I even begin. This company is the most HORRIBLE company I've ever had to deal with. I was scheduled to start school on the 8th of May and shipped my car out on the 1st of May. Initially they [More]
Sonic Auto Transportation - Dear Ivy, we apologize for the inconvenience caused by the delay in the shipment of your car. We understand how frustrating this must have been for you. As per our system, driver broke down during tra...
Scheduled a month out and confirmed several times - flew out to have car picked up and Sonic never bothered to tell us that they didn't have a driver for us. No phone calls, emails, nothing! Even day- [More]
Sonic Auto Transportation - Dear Customer , our entire team apologizes for the miscommunication that took place when scheduling your service appointment. We experienced a serious technical issue with our scheduling software, whi...
I booked their service 1 month in advance for a quote of $585 and the say before they changed my sales agent to another person, and my truck driver to another person and told me there has been a shipm [More]
Sonic Auto Transportation - Dear Hillary, we apologize for the sudden changes in your order and any inconvenience caused. We value your feedback and are taking steps to improve communication and reliability. We hope to have the ...
We booked with Sonic Auto Transportation two months prior to our daughter's first day of college to transport her vehicle from the pacific northwest to the south coast. Sonic did not show up on the s [More]
Sonic Auto Transportation - Dear Customer, we went over your order and we have to admit that indeed we couldn't locate a carrier. We are so sorry to have made false expectations about the pick up date. You needed the vehicle pic...
This was a very unfortunate experience. I decided to sign with auto because of reviews and the quote, which later turned out to be significantly lower than reality . This was of course disappointing, [More]
Sonic Auto Transportation - Dear Customer, on behalf of the entire Sonic Auto Transportation company we want to apologize for the miscommunication you faced. We always prioritize customer service, we are so sorry we weren't able...
They started out as a concerned business. Then once we set up a time and date it never happened. This imaginary guy named “Tim” was supposed to contact me after I signed the contract and set up my cre [More]
Sonic Auto Transportation - Dear David, we have looked through your order and we'd like to admit that this is definitely unacceptable. We noticed that you communicated with our support representative and Tim's personal assistant...
If I could give this company zero stars best believe I would ! After not being able to meet my expectations I requested the service be cancelled. Their response : “ The trucks are slipping left and ri [More]
Sonic Auto Transportation - Dear Norell, please accept our apologies. Our agent didn't mean to be rude, he was trying to say that you could save your time and money by letting us ship the car instead of driving it. We are sorry ...
They would first quote a low price and on the day of shipping would give fake carrier information, then try to find another carrier and charge a higher price. Stay away from these scammers. They charg [More]
Sonic Auto Transportation - Dear Nabin, thank you for addressing this matter. We are so disappointed to hear about such a negative experience working with our company. However, we are glad that your shipping agent managed to fin...
